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FAQ

Find answers to the most frequently asked questions.

Updated over a week ago

1. Question: How do I add an account to your platform? Where can I find tutorials on adding accounts?

Answer: For new users, the ‘Create your account’ window will appear. Fill in each field, carefully read our Terms of Use and Privacy Policy, and then click the ‘Sign Up’ button.

If you already have a Uniskai account, use the Sign-in dialogue, enter your email and password, and click the ‘Sign in’ button.

Detailed instructions with screenshots on adding an AWS/GCP/Azure account can be found within the Uniskai platform. For a comprehensive guide, refer to the article on getting started with Uniskai.

2. Question: Can I see a complete permission list for R/O and R/W modes?

Answer: Access the permission list for R/O and R/W modes when connecting your account.

1. Go to Account Manager.

2. Click to add a new environment.

3. Choose your cloud provider.

4. Choose the connection method.

5. Select the access type:

  • For Read/write permissions, choose the first option.

  • For Read-only permissions, choose the second option.

6. Read manuals on the right and copy the AWS template.

3. Question: What's the difference between R/O and R/W modes?

Answer:

  • Read/write mode: Actively save money and address issues. (Visibility + money-saving)

  • Read-only mode: Gain full visibility of your cloud environment and optimization insights. (Visibility-only)

4. Question: Do you have API documentation?

Answer: Yes, we have API documentation.

To see the API documentation, you need to follow these steps:

  1. Navigate to Account Manager.

  2. Select the account.

  3. Go to account settings.

  4. Click on the API access and generate an API key.

  5. Read the Uniskai Open API specification carefully.

5. Question: What is FinOps?

Answer: FinOps is declared by FinOps Foundation experts as the operating model for the cloud, combining systems, best practices, and culture to enhance an organization's understanding of cloud costs and decision-making. Learn more in our blog article and explore Britannica Knowledge Systems' experience in our case study.

6. Question: I have a small AWS usage. Should we still use your platform?

Answer: Yes, as your company grows, costs will increase. While currently providing visualizations and payment details, our platform will save you significant cloud costs as your account expands.

7. Question: Why am I seeing zero information in the Rightsizing area?

Answer:

NOTE: If the ‘Receive Amazon EC2 resource recommendations’ checkbox is selected and you still see nothing, it's possible that AWS didn't find recommendations or you don't have enough data.

8. Question: I don’t see any payment. Is the platform free?

Answer: To view information about Uniskai pricing plans, visit https://profisealabs.com/pricing/.

9. Question: How can you add admins at Teams?

Answer: To add admin users to Teams:

1. In Uniskai, on the left-hand menu, select Teams.


2. Click on “+” Add New Member.
NOTE: To add a new member, ensure you have admin rights.

3. In User info, select the admin role and add the email.

4. Click the ‘Create’ button.

10. Question: I've deleted my account. How can I restore it?

Answer: If you accidentally deleted your account in Profile settings, log in within seven days after deletion to prevent account loss. If you log in at least once in a week, your account won’t be lost. Cloud infrastructure items such as instances, databases, and policies cannot be deleted.

11. Question: Where can I watch the webinar recording?

Answer: Watch the recorded webinar on our YouTube channel: https://www.youtube.com/@profisea5281

12. Question: I want to enable tags for billing. How can I do it?

Answer: Refer to the official AWS documentation for guidance on enabling tags: https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/activating-tags.html.

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